Inyinya Grocery Privacy Policy


  1. Introduction

Our clients and customers may know us by the names of the products and services we offer, in these cases, the Inyinya Grocery or Inyinya Grocery App). However, our legal entity name is Ekeneze Technologies Ltd ("we", "our", "us" or "Inyinya Grocery") are committed to protecting the privacy of all users of our website,, and our mobile applications; Inyinya Grocery Android and iOS apps (together, the "Sites"). Please read the following privacy policy that explains how we use and protect your information. We are the "controller" of the information we process, unless otherwise stated. Our Apps are free to download and is intended for use as is.

Contacting us-

If you have any queries about this privacy policy or how we handle or use your data you can contact us through the following detail.

We collect your personal information when you interact with us or use our services, such as when you use our Sites to place an order. We also look at how visitors use our Sites, to help us improve our services and optimise customer experience.

If you choose to use our Service, then you agree to the collection and use of the data and information provided by you in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at or unless otherwise defined in this Privacy Policy.

  1. ‍How we collect information

We collect information when

  • You create an account with us or you change your account settings;
  • you place an order with us and during the order process (including for payment and order delivery);
  • You give us your consent to contact you via email, phone, post, message, push notification, or via our chat function, to send you marketing campaigns, tell you about Inyinya Grocery App, or to invite you to participate in surveys about our services, or our vendors and partners’ services; 
  • You contact us directly via email, phone, post, message or via our chat function; and
  • You browse and use our Sites (before and after you create an account with us).

We also collect information from third party sites, such as advertising and social media platforms and our fraud detection provider. If you link your social media or your third-party accounts to us, we will keep a record of your Social Media handle, and the other information that is made available to us according to your social media account settings

  1. Location Tracking

To use the Inyinya Grocery App (Inyinya Grocery)- you must permit the Inyinya Grocery App to access location services through the permission system used by your mobile operating system (“Platform”) or browser. We may collect the precise location of your device when the Inyinya Grocery App is running in the foreground or background of your device. We may also derive your approximate location from your IP address. We use your location information to verify that you are present in the location - city, State, or region you provided during your engagement with the App, in other to deliver your order, and track the progress and completion of your Deliveries. You can enable the location tracking feature through the settings on your device or Platform or when prompted by the App. If you choose to disable the location feature through the settings on your device or the App, we will not receive precise location information from your device, which may prevent you from being able to receive your delivery, or track the delivery driver for your delivery.

  1. Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.

When you visit the Sites or place an order on Inyinya grocery app or via any social media platform or mobile messaging service, including those belonging to any partner we work with for the purpose of providing delivering groceries, you are asked to provide information about yourself including your name, contact details, delivery address, order details, loyalty scheme details where applicable, and payment information such as credit card, debit card or banking information either directly or through third party payment gateway. We will also collect information from you when you contact us using the chat function on our Sites. We may also collect your date of birth to verify your age when you order or purchase age restricted items.

We also collect information about your usage of the Sites and information about you from any messages you post to the Sites or when you contact us or provide us with feedback, including via e-mail, letter, phone or chat function. If you contact us by phone, we record the call for training and service improvement purposes, and make notes in relation to your call. We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Sites.

We also collect technical information about your use of our services through a mobile device, for example, carrier, location data and performance data such as mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes and/or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the service through your mobile device(s) via any Inyinya mobile application, through your mobile's browser or otherwise.

We may process health information about you only where you volunteer and consent to this, for example if you report any specific food allergies after placing an order.

The app does use third party services that may collect information used to identify you.


  1. How we use the information we collect

We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection laws of the any country in which we provide services. We use your information where we need to in order t-

  • provide you with the service you have requested or to enter into a contract. You do not have to provide this information to us, but we may be unable to provide our services to you without the following information:
  • To enable us to provide you with access to the relevant parts of the Sites, we collect necessary cookies from your device (see our Cookie Policy for further information, including on other types of cookies that we use);
  • To supply the products and services you have ordered or requested, we collect your name, contact details, delivery address and order details ;
  • To enable us to collect payment from you, we collect your credit or debit card or bank information, where payment is made via bank transfer; and
  • To contact you where necessary concerning our services, such as to resolve issues you may have with your order, we collect the information listed above and any additional information we may need to resolve your issue.
  • To inform you about promotions or discounts on offer by us
  • To improve the effectiveness and quality of service that our customers can expect from us in the future;
  • To tailor content that we or our partners display to you, for example so that we can show you partners which are in your area or make sure you see the advertising which is most relevant to you, based on characteristics determined by us;
  • To enable our customer support team to help you with any enquiries or complaints in the most efficient way possible and to provide a positive customer experience;
  • To contact you for your views and feedback on our services or our partners’ services and/or products and to notify you if there are any important changes or developments to the Sites or our services, including letting you know that our services are operating in a new area, where you have asked us to do so;
  • To analyse your activity on the Sites so that we can administer, support, improve and develop our business and for statistical and analytical purposes and to help us to prevent fraud; and
  • To detect, investigate, report and seek to prevent fraud or crime.

We also process your data to enforce our contractual terms with you and any other agreement, and for the exercise or defence of legal claims and to protect the rights of Inyinya Grocery and its legal entity- Ekeneze Technologies Ltd, our partners, delivery riders and drivers, or others (including to prevent fraud).

If you submit comments and feedback regarding the Sites and the services, we may use such comments and feedback on the Sites and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you live and such comments and feedback may be shared with our partners to assess and improve their services.

We may also use your information to comply with any legal obligation or regulatory requirement to which we are subject.

  1. Disclosure of the information we collect

We may share the information we collect with third party service providers who provide services to us or on our behalf. The types of third-party service providers whom we share user information with include for example:

  • Online payment providers and fraud detection providers
  • Delivery service and retail partners
  • Messaging service providers such as Google Firebase
  • Location and mapping services providers such as Google Maps
  • Delivery drivers and riders

At Inyinya Grocery we will ensure that reasonable care is taken to safeguard user data we collect and that the data is treated securely and in accordance with this privacy policy and applicable laws when it is transferred to third parties.

  1. Child Protection

Inyinya Grocery does not knowingly collect any Personal Identifiable Information from children under the age of 16. If you think that your child provided this kind of information on our Sites, we strongly encourage you to contact us immediately and we will use best efforts to promptly remove such information from our records.